Here are the tips for how to find the right audience and offer up content and experiences they’ll value, even with a limited budget.

1. Post with intent.

According to Christina Hager, head of social media strategy and distribution at media company Overflow Storytelling Lab, small businesses need to be more mindful about how they communicate with their audiences.

“You can’t just throw things onto Facebook and hope someone sees them,” she said. “You need to post with intention and then decide what you are going to do with that post”—in other words, whether you are going to boost it with budget.

To do so, Vicki Anzmann, chief creative officer at marketing agency Creativation Marketing, said to use Facebook Insights to help determine a good posting rhythm and content mix.

2. Try to blend in.

“Find ways to convey your brand by being funny, out-of-the-box, informational or unique,” said Eric Johnson, SEO specialist and digital marketer at web design, SEO and marketing firm FeedbackWrench. “Do that, and you’ll be sure to reach a large crowd on Facebook.”

Look at grocery chain Meijer.

Per Johnson, this post shows below average results because both the design element and the copy strongly suggest a promotional angle.

“When coupled with a link to buy the product, Facebook’s algorithm was likely able to easily determine the overtly promotional approach that this post took on,” he said. “Due to this, the post was, overall, a failed effort.”

Meijer’s other sunscreen post, however, had more than 15 times the interaction because it exists purely for the entertainment value of reminiscing.

“Since there was no overtly promotional angle here, the post reached a much larger audience and garnered tons of engagements that got the Meijer brand noticed a lot more effectively than a direct sales approach,” Johnson added.

3. Don’t post without a content calendar.

In order to plan effectively, implement a content calendar.

“A content calendar is the most effective way to maximize your efforts while minimizing the time spent on Facebook marketing,” said Dan Towers, senior manager of digital marketing at marketing and advertising firm Arcane.

“You can plan out content at one time and by using a scheduling program, like Buffer or Sprout Social, you are able set it and forget it,” he added. “But don’t actually forget it—still monitor your posts and focus on community management. Your customers will appreciate it.”

4. Optimize your profile page.

Because tabs serve as the navigation bar for your Facebook business page, it is important to make sure they are well organized and improve the audience’s ability to find information. By optimizing tabs, restructuring their hierarchy and including or removing important tabs, you provide the user with a smoother experience, said Mackenzie Maher, social media account manager at digital marketing agency Power Digital Marketing.

“If you are a service-based business, make sure your review tab is turned on. If you add tabs that link to your other social pages, make sure these are all grouped together. If you’re promoting an event or hiring for a new position, make sure these tabs are also turned on and advertise your information here,” she said.

“It is simple, yet seemingly obvious tweaks like these that are often overlooked but can make or break the user’s experience. They should never have to look that hard to find the information they need.”

5. Establish a community page.

Ben Taylor, founder of freelance advice portal HomeWorkingClub.com, said community pages tend to give more organic reach than commercial business pages on Facebook.

“If you make the page invitation-only it makes customers feel special and is a good place to maintain relationships with them, one on one,” he added.

Taylor said he got the idea from the NicheHacks private mastermind group, which discusses affiliate marketing, and then set up his own advice group for HomeWorkingClub.com, which gains about 25 to 40 new members per week.

“When people sign up to my email list, they’re invited to join the group,” he said.

6. Create a Facebook group.

Maria Mora, content director at digital marketing agency Big Sea, said to create a Facebook Group, not for promotional purposes, but to allow for an exchange of information related to a given business.

“For example, if you sell essential oils, you can create a Facebook group specifically about pet owners trying aromatherapy,” she said. “The key is to find a niche within your customers’ interests and give them a space to connect. As that group grows, you can sparingly share your content, such as relevant articles or whitepapers.”

She pointed to the Ethical Aromatherapy group, which is moderated by essential oil retailer Stillpoint Aromatics, and has more than 13,000 members. Mora said it was created as a resource for consumers to discuss where essential oils are sourced and how to use them safely and it grew organically through members inviting their friends.

However, she warned not to use the group to promote sales or calls to action. The Ethical Aromatherapy page, for example, allows discussion and recommendation of other essential oil importers.

7. Be strategic about your group name.

When creating a group, marketing consultant Ron Stefanski recommended naming it after something people will actually search for in Facebook to increase the odds users will find it. He used this tactic when creating a Facebook group for his website, BengalCatClub.com, which has since gained over 10,000 followers.

“I personally think this tactic could work for any business in any area/industry—Facebook groups do really well to further the awareness of the brand,” he said. “I feel like it’s a good idea that most people aren’t using.”

8. Keep adding to your Facebook story.

According to Bernie Clark, founder of digital marketing and advertising agency Majux Marketing, Facebook Stories make posting often to Facebook much more casual.

“Stories don’t even necessarily have to pertain to company-specific news, they could be anything from fun questions to interesting links, anything to keep your audience engaged and cause a higher likelihood for a click on your profile,” he said.

Nedelina Payaneva, digital marketing specialist at translation services firm Asian Absolute agreed, adding Facebook Stories don’t require slick production value either.

“This type of content has a casual, on-the-go feel,” she said. “Users feel like they are behind the scenes and that works. Similarly, Live feeds are increasing in popularity. From makeup tutorials to studio tours, brands can go live and interact with fans. These can be saved and shared, and have value on the replay side, too.”

9. Don’t obsess over vanity metrics.

Per Tommy Baykov, marketing manager at WordPress hosting services WPX Hosting, small businesses tend to have more limited marketing budgets, which is why they should focus on the things that make a difference to their bottom lines—and not the ones that make them temporarily feel good, like likes.

“Depending on your business and strategy, CTR, 50% video views [and] messages received are just some of the much more meaningful and actionable metrics,” he added.

10. Use Facebook for customer service.

Rafi Bitchakdjian, head of social media at marketing firm Cue Marketing, said smaller brands can lean on Facebook to help them deal with any customer service issues that arise much as corporations use bots to communicate with clients online.

“Audiences expect replies within minutes and Facebook is the ideal on-the-go platform to use when wanting to solve an issue or even just thank a customer for their positive review,” he said.

Read more  Saving Facebook Ad cost by 7 optimal solutions

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